Trust & Safety
EchoVault is built around a simple standard: family stories should be handled with consent, clear access, and no surprises. This page states the boundaries we use for recordings, transcripts, Echo data, family access, and support work.
What we optimize for
Consent first
The person being recorded should always understand what is happening, what is being captured, and what they can skip. We design the experience to avoid pressure and surprise.
Private by default
Family stories are not content. Our goal is a private space where access is intentionally granted, not something that leaks into feeds, search results, or public demos.
Clarity over fine print
We explain what happens to recordings, transcripts, and Echo data in plain language before a project starts. If a feature is not live yet, we say so.
Access and sharing
EchoVault is designed around invited access. You decide who can listen, who can read transcripts, and who can interact with the Echo. The goal is a controlled family space, not a public profile. We can also help remove invitations or pause access if family circumstances change.
What we won't do
No ads, no engagement tricks
We're not building a social network around your family's memories. The experience should feel calm and respectful, not optimized for clicks.
No misleading framing
EchoVault is about preserving stories in their own words, not pretending someone is still here. We keep boundaries explicit and avoid mystical or misleading claims.
No surprise use
If we introduce new features that change what is stored or how it is used, we will explain it plainly and ask for consent where it changes the project. Families should not need a lawyer to understand the basics.
Security and infrastructure
We use encrypted transport, private account access, least-privilege operational access, and export/deletion workflows for family materials. Raw recordings and transcripts are not used to train public AI models. Human review is limited to setup, support, restoration, and quality work connected to your project.
Retention and deletion
Families should stay in control. You can ask us to pause access, revoke invitations, export materials, or delete recordings and derived Echo data. Before a paid project starts, we will confirm what is included, what can be exported, and what deletion means for materials already shared with invited family members.